Troubleshooting
Issues and bug reporting
If you encounter any issues and are unable to run GlobaLeaks:
Ensure you strictly follow the Installation Guide.
Verify that you meet the Technical Requirements for hardware and operating system version.
Search the support forum to see if a user has already encountered your issue: GlobaLeaks Discussions
Report the issue on the official software issue tracker: GlobaLeaks Issues
Useful debugging commands
Depending on your setup, here are some common checks to determine if GlobaLeaks is working:
Is the service running?
service globaleaks status
Is the service responding on the loopback interface?
curl -kis -vvv localhost:8433
Is the service listening on external interfaces?
netstat -tap
Are exceptions being generated?
less /var/globleaks/log/globaleaks.log
Log files
Here are some useful logs and their corresponding files when GlobaLeaks is installed:
GlobaLeaks process:
/var/globaleaks/log/globaleaks.log
The verbosity of the logs is configurable via the web interface of the software under Advanced Settings.