Troubleshooting

Issues and Bug Reporting

If you encounter any issue and you are not able to to run GlobaLeaks:

  • Be sure to strictly follow the Installation Guide for installation

  • Be sure to satisfy the Technical Requirements for hardware and operating system version.

  • Search on the support forum to check if a user has already encountered your issue: https://forum.globaleaks.org

  • Report the issue on the official software ticking system: https://github.com/globaleaks/GlobaLeaks/issues

Useful Debugging Commands

Depending on your setup. There are a few things that are usually the first things to check to see if GlobaLeaks is working.

  • Is the service running?

service globaleaks status

  • Is the service responding on the loopback interface?

curl -kis -vvv localhost:8433

  • Is the service listening on external interfaces?

netstat -tap

  • Are exceptions being generated?

less /var/globleaks/log/globaleaks.log

Log Files

There are a few useful logs and corresponding log files when GlobaLeaks is installed.

GlobaLeaks process:

/var/globaleaks/log/globaleaks.log

The verbosity is configurable via the web interface of the software inside Advanced Settings.

Tor:

/var/log/tor/log iptables: /var/log/syslog AppArmor: /var/log/kern.log